LSUsports.net and LSUsports.net Live FAQ

Welcome to LSUsports.net and LSUsports.net Live. This season, every LSU Sports fan will have the ability to obtain an all-access pass to the LSU Sports Sports Athletic Department through the new LSUsports.net and LSUsports.net Live.

Click here for HD streaming FAQs

 

OVERVIEW

REGISTERING

SITE SUPPORT

ACCOUNT SUPPORT

WINDOWS MEDIA PLAYER

LIVE/ON-DEMAND BROADCAST DIFFICULTIES

GENERAL QUESTIONS

 

OVERVIEW

What is LSUsports.net?

http://www.lsusports.net/ is the official web site of the LSU SportsAthletics Department. LSUsports.net is available to everyone who can access the Internet and contains articles, press releases, statistical information and other important content provided by the LSUsports.net Sports Information Department within.

What is LSUsports.net Live?

LSUsports.net Live is a premium content, subscription-based web product that is found on http://www.lsusports.net/. LSUsports.net Live is also brought to you by the Athletic Department and specifically focuses on streaming video (live and archived) and other exclusive content. Additionally, LSUsports.net Live offers premium stats packages, gamecast interfaces, special members-only features and offers, and will continue to offer new and exciting features to its members.

REGISTERING

How do I Signup and enroll?

To process your subscription, click here. You will need to create a username and password. You will also be required to provide your name, address, phone number, email address and credit card information.

During registration I receive an error "Invalid Email", what does this mean?

This means you have previously created an account with our service in the past using the same email address. Even if you have not used the multimedia service before, you may have created the account for another service our site also offers. Log in with the information you used then to access your profile. Upon logging in, go to the Purchasing Packages area of your account to purchase new service with your existing account.

Account Management

Both technical and customer support for LSUsports.net Live can be obtained via email. Please submit your comments, problems or suggestions directly to Customer Service.

LSUsports.net Live System Requirements

LSUsports.net Live live programming and archived video can only be utilized through a high-speed Internet connection, such as cable, DSL, or satellite. If your connection to the Internet is by dial-up modem or is slower than a DSL connection you will not be able to watch LSUsports.net Live media, but you may be able to utilize audio only broadcasts. A DSL, cable modem or other high speed connection is required for viewing.

In addition to having a high-speed Internet connection, your computer should meet or exceed the following recommended system requirements:

System

Minimum Windows Requirements

Minimum Mac Requirements
  • Intel Core Duo 1.83GHz or faster processor with a minimum of 512MB of memory
  • Mac OS X 10.4.8+
  • Macromedia Flash Player: http://www.adobe.com/products/flash/about/
  • Firefox 3 or above: http://www.mozilla.com/firefox
  • Internet connection bandwidth: 750 kbps (DSL/Cable or higher) minimum, or higher recommended.
  • Free hard disk space: 300 MB
  • Video adapter and monitor: Super VGA (1024x768) or higher.

Audio Capability

In order to hear the audio components of our films and animations, your computer must be equipped with a 16-bit or better sound card and speakers

Firewalls

Some types of firewalls may prevent viewing live events on LSUsports.net Live. Please consult the Firewall manufacturer or Documentation for specific instructions on how to configure your firewall to allow multicast information through.

SITE SUPPORT

Why do I have to login every time I try to watch a video?

You are trying to watch the videos without logging into the site. You need to login in the upper left hand corner of the video portal. Once you have logged in there, you won't have to enter your login id and password every time you try to watch a video.

The video doesn't look very good:

We recommend increasing your buffer time. This will make the initial download slower, but will make the streaming video run smoothly once it has started. While increasing your buffer time, you might also want to try adjusting the video acceleration to halfway, instead of full.

To find these options, open the program Windows Media Player and press the ALT button on your keyboard. You will then see a small options menu open. Select "Tools," and then go to "Options."

Once you are in "Options," look for the "Performance" tab. This is where you will find both the buffer length, and video acceleration. Try setting the buffer length to 20 seconds, applying the options, and then refresh your stream.

Why can I access the content at home but not while at work, a hotel, school, etc.?

Your work, school, or the hotel could have network settings which either restricts the access to some content or to content which requires large amounts of bandwidth to access. You would need to discuss these restrictions with the network administrator for them to allow you access. Also, if you are using a computer that does not allow you administrator rights there could be restrictions on the type of content you are allowed to access such as live multicast video, you would also need to talk to the computer administrator to allow your profile access to such content.

I have high-speed wireless internet, but still seem to be having buffering problems?

While wireless internet can provide convenience for many lower bandwidth internet applications, it is not optimal for the higher speeds required for live video streaming. Over a wireless router you can experience large amount of bandwidth fluctuation from other computers on your network and also from external devices which can interfere with the wireless signal. If you are experiencing poor video quality or frequent buffering, we recommend connecting directly to the router or modem to provide higher quality and more consistent signal. Click the links below to test your bandwidth.

I cannot view the content:

  • There may be an error with your browser. Try closing the browser, reopening it, and accessing it again.
  • Your Internet Service Provider may be experiencing problems with their service. If you cannot view other pages, and if the problem persists, you should contact your Internet Service Provider.
  • If you experience any further problems, please contact Customer Service here
ACCOUNT SUPPORT

I cannot sign in:

Please verify your username and password. If these items are correct, check your billing information to verify it is updated and accurate. It is possible that if payment has not been made on the account, service will be interrupted. If you have further problems signing in, please contact Customer Service here.

How can I change my password, login ID or email?

Log in to the site using your current account ID and password. Click on "My Account" menu near the top of the page. This will bring up your account information. Click the "Edit" button on the left to edit this information.

I forgot my password

To get your password, enter your account id as you normally would when logging in. For the password field, enter an incorrect password. The site will then ask if you have forgotten your password and ask if you would like to have it emailed to you. Please ensure you check your e-mail applications